What to send
- The name of the business, or a link to its page.
- What is wrong. Wrong number, closed down, not registered, or what happened when you hired them.
- Roughly when it happened, if it was a job.
What happens next
If the report concerns a business's conduct or its registration, the listing goes to pending straight away — it comes off the public site while we look into it. We would rather remove a good business for a week than leave a bad one up for a day.
For wrong details — a changed number, new suburbs, a business that has moved — we check with the business and correct it.
We will tell you what we found. If a listing stays up, we will say why.
What this is not
We are not a dispute service and we cannot recover money for you. For a formal complaint against a plumber, the Plumbing Industry Registration Board takes those; for electrical work, the Department of Employment and Labour does. We will point you to the right one.
If you are the business
If you have been reported and want to respond, use the same address above. We will not make a decision without hearing from you.